Welcome to Patches of Earth! These Terms of Service ("Terms") govern your use of our website, subscription services, and SMS messaging program. By using our services, you agree to these Terms.
1. Acceptance of Terms
By accessing our website, subscribing to our farm box program, or opting into SMS notifications, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.
2. Subscription Services
2.1 Farm Box Subscriptions
Patches of Earth offers weekly farm box subscriptions featuring locally-sourced produce and farm products. By subscribing, you agree to:
- Provide accurate contact and payment information
- Pick up or receive deliveries on your scheduled day
- Pay the applicable subscription fees
2.2 Order Management
You may skip orders, check your subscription status, or make changes by contacting us via SMS, email, or through our online store at patchesofearth.com.
2.3 Cancellation
You may cancel your subscription at any time by contacting us at tim@patchesofearth.com or by texting our SMS number.
3. SMS Messaging Program
3.1 Program Name
Patches of Earth SMS Notifications
3.2 Program Description
Our SMS program provides subscription customers with order notifications, delivery reminders, subscription status updates, and customer service responses.
3.3 Message Frequency
Message frequency varies based on your subscription activity. You may receive:
- Welcome message upon subscription signup (1 message)
- Order reminders before each delivery (up to 4 messages per month)
- Responses to your inquiries (varies based on your requests)
- Occasional service announcements (rare)
Typical subscribers receive 2-6 messages per month.
3.4 Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan.
3.5 Opt-In
By providing your phone number during subscription checkout and agreeing to receive SMS notifications, you consent to receive text messages from Patches of Earth regarding your subscription orders.
3.6 Opt-Out
You can opt out of SMS messages at any time by:
- Replying STOP to any message
- Contacting us at tim@patchesofearth.com
- Calling or texting us to request removal
After opting out, you will receive one final confirmation message. You will no longer receive SMS notifications but may still receive essential account-related emails.
3.7 Help
For help with our SMS program:
- Reply HELP to any message
- Email tim@patchesofearth.com
- Visit patchesofearth.com/contact
3.8 Supported Carriers
Our SMS program is supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
4. User Responsibilities
You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account
- Not use our services for any unlawful purpose
- Not interfere with or disrupt our services
5. Products and Pricing
5.1 Product Availability
Farm products are subject to seasonal availability. We reserve the right to substitute items of equal or greater value when necessary.
5.2 Pricing
Prices are subject to change. Subscription pricing will be communicated at the time of signup, and you will be notified of any price changes before they take effect.
5.3 Payment
Payment is processed through our secure payment provider. We do not store credit card information on our servers.
6. Limitation of Liability
Patches of Earth Inc. is not liable for:
- Delays or failures in SMS delivery due to carrier issues
- Product availability changes due to weather or farming conditions
- Indirect, incidental, or consequential damages arising from use of our services
Our total liability shall not exceed the amount you paid for services in the preceding 12 months.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Patches of Earth Inc. and is protected by copyright laws.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
9. Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes via email or SMS. Continued use of our services after changes constitutes acceptance of the new Terms.
10. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.
11. Contact Us
If you have questions about these Terms, please contact us:
Patches of Earth Inc.
Email: tim@patchesofearth.com
Website: patchesofearth.com/contact